The Effects of the Covid-19 Pandemic on E-Commerce: a Survery on Brazilian Consumer Behavior

EasyChair Preprint 5783

Abstract

Brazil's e-commerce system has changed around insecurity and low-quality delivery, not being efficient and effective. In response to the Covid-19 pandemic, the Brazilian population was forced to leave insecurity and use e-commerce. But are the significant issues resolved? How do people shop online? What does the Brazilian market like when shopping online? In what ways do Brazilians use e-commerce? Has behavior changed? These are the critical aspects of this study. In an online survey of convenience, a probability sample conducted using a snowball method. The survey pointed out that the acceleration of e-commerce shows the urgency to ensure that the country can better use e-commerce to take advantage of the digitalization opportunities and help the government in its economic recovery.

Keyphrases: COVID-19, Quality in services, consumer behavior, e-commerce

@booklet{EasyChair:5783,
  author    = {Eduardo Ferro dos Santos and Paulo Victor Rodrigues Carvalho and José Orlando Gomes},
  title     = {The Effects of the Covid-19 Pandemic on E-Commerce: a Survery on Brazilian Consumer Behavior},
  howpublished = {EasyChair Preprint 5783},
  year      = {EasyChair, 2021}}