Implementing AI in Source to Contract Operations: How Procurement Managers in a Global Organization Make Sense of AI Opportunities and Inhibitors

EasyChair Preprint 10899

Abstract

The purpose of the study is to develop knowledge on AI implementation processes in procurement operations with a focus on the critical first stages: planning and evaluation, start, and early implementation. Based on interviews with procurement and supply chain managers in a global organization the study analyses how managers make sense of the opportunities and challenges of adopting in source-to-contract operations. AI. Empirical data analysis identified three themes, central in AI implementation: RFP and RFP evaluation, contract handling, and IT integration. The potential value generated and the implementation challenges of AI in procurement operations are also discussed.

Keyphrases: Artificial Intelligence, Digitalization, Procurement, Source to contract, sense-making

@booklet{EasyChair:10899,
  author    = {Per Andersson and Isabella Cramner and Hadia Nadeem and Christopher Rosenqvist},
  title     = {Implementing AI in Source to Contract Operations: How Procurement Managers in a Global Organization Make Sense of AI Opportunities and Inhibitors},
  howpublished = {EasyChair Preprint 10899},
  year      = {EasyChair, 2023}}