Office 365 SharePoint Online: Establishing Content Security Awareness with End-Users using Campaigns

11 pages•Published: October 25, 2019

Talifhani Sikhitha and Maureen van Den Bergh

Abstract

Cloud based information systems such as Office 365 SharePoint Online, could be subject to serious content security risks, because of the lack of awareness of end-users when sharing content in an online environment. Information security awareness campaigns governing the “people problem” of properly securing information systems, are used in aid of organisational efforts towards creating awareness with end-users. Although many research studies determined what should be included in awareness campaigns, they do not always clarify which steps to take to achieve the different elements. The current study contributes its findings to this area of research, by interviewing ten industry experts to determine what practical steps could be taken to achieve the different elements of an awareness campaign aimed at creating awareness among Office 365 Share-Point online end-users. A theoretical model, derived from literature, was presented to experts. Experts were purposively selected because of their knowledge of, and responsibility for, conducting awareness campaigns within their respective organisations. Their recommendations, via interviews, were applied to the theoretical model to include practical steps for achieving the main elements of: addressing user behaviour; including awareness activities and competitions; using multiple communication channels; promoting an information security culture and individual responsibility; having champions for awareness and measuring the effectiveness of awareness campaigns. Future studies could expand this model, both the main elements of awareness campaigns, and the practical steps taken to achieve the main elements.

Keyphrases: awareness campaigns, cloud based information systems, end users, information security, office 365 sharepoint online

In: Kennedy Njenga (editor). Proceedings of 4th International Conference on the Internet, Cyber Security and Information Systems 2019, vol 12, pages 320-330.

Links:	https://easychair.org/publications/paper/W8Cd
	https://doi.org/10.29007/dg29

BibTeX entry

@inproceedings{ICICIS2019:Office_365_SharePoint_Online,
  author    = {Talifhani Sikhitha and Maureen van Den Bergh},
  title     = {Office 365 SharePoint Online: Establishing Content Security Awareness with End-Users using Campaigns},
  booktitle = {Proceedings of 4th  International Conference on the Internet, Cyber Security and Information Systems 2019},
  editor    = {Kennedy Njenga},
  series    = {Kalpa Publications in Computing},
  volume    = {12},
  publisher = {EasyChair},
  bibsource = {EasyChair, https://easychair.org},
  issn      = {2515-1762},
  url       = {/publications/paper/W8Cd},
  doi       = {10.29007/dg29},
  pages     = {320-330},
  year      = {2019}}

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